About Your Contract. It is very important that you read both sides of your contract thoroughly. Any question regarding the contract should be answered prior to signing the contract. Check to be sure your reservation dates, pick up and delivery information, vehicle information etc, are noted correctly. Any changes to the contract should be made immediately. A new contract noting the changes will be mailed to you as quickly as possible. 

About  Your Bill of Lading. The Uniform Straight Bill of Lading is the document which allows us to carry your car from state to state. This form will be used at the time of pickup and delivery and it will be the governing documentation regulating the transport of your car. PLEASE READ IT CAREFULLY. At the time we pick up your vehicle, we will make a thorough physical inspection of the exterior of your car. Any and all visible markings noted will be documented on the Bill of Lading. PLEASE REVIEW ANY MARKINGS NOTED ON THE BILL OF LADING PRIOR TO RELEASING YOUR CAR TO THE DRIVER. Any questions regarding your inspection should be directed to the driver. In addition, ANY CLAIM FOR TRANSPORT DAMAGE MUST BE NOTED AT THE TIME OF DELIVERY.

Insurance Coverage. As an ICC Carrier, we carry the necessary insurance as required by law. A copy of our Certificate of Insurance can be obtained upon request. The cargo portion of our coverage is solely for physical damage that might occur in transit, not for mechanical malfunctions that could arise during transport. According to the Uniform Straight Bill of Lading, each vehicle is insured up to $15,000.00. In the event of a total loss, your vehicle would only be insured for this amount. If the value of your vehicle exceeds this amount, it should be co-insured with your insurance company. All claims are subject to a $250.00 deductible.

Packing Your Car. This is probably the most asked question in the business.... "Can I pack my car?" As you know, we are a fully licensed, bonded and insured ICC common carrier (License # ICC MC 222317). WE ARE NOT A  HOUSEHOLD GOODS CARRIER. This means that although we permit some things to be packed in your car, we ARE NOT responsible for them. Our insurance coverage is solely for your automobile, NOT THE PERSONAL CONTENTS IN THE CAR. Should you desire coverage for the personal items you are packing, we recommend that you contact your homeowner's insurance agent for more details. 

As an ICC (Interstate Commerce Commission) regulated business, we have certain guidelines and restrictions which are imposed by the ICC and DOT (Department of Transportation) as we travel from state to state through the scales. We are only permitted to be so many pounds per axle weight on our equipment and many "snowbirds" are accustomed to packing a little too much. Overweight equipment due to overloaded vehicles cause us delays and fines. UNDERCARRIAGE DAMAGE TO YOUR VEHICLE IS AT A GREATER RISK WHEN YOUR VEHICLE IS OVERLOADED. Please keep your personal items confined to the trunk and limited in weight to 100-125 pounds (approximately 2 to 3 large suitcases). Please use discretion in what you are packing. We cannot be responsible for loose items that may tend to shift in transport and cause damage to the interior of your automobile. DO NO PACK MEDICINES, PERISHABLE ITEMS, PLANTS, IMPORTANT DOCUMENTS, ELECTRONIC DEVICES, IMPORTANT PARTY CLOTHES, JEWELRY, VALUABLES, ETC. in the event of a delay beyond our control.

Preparing Your Car. Before our car carriers are permitted to go anywhere, they are required by the DOT to do a daily "Pre-Trip Inspection" of the equipment. We strongly suggest that you also do a "Pre-Trip Inspection" of your car. In preparing for any trip, it is important to check items such as tire pressure, oil and water levels, other fluid levels, etc. "This Pre-Trip Inspection" could help in avoiding unnecessary problems down the road, not to mention that it is a good idea to be familiar with your car. Loose moldings and the like have a tendency to fly off in transit, thus causing possible damage to your vehicle or to others on the same load. Leaking fluids can also be a detriment to the welfare of your car and/or the car below it. Please have any and all repairs done before transport. Vehicles that become inoperable in transit are subject to an inoperable charge up to $100.00. It would be helpful for us if you have no more than 1/4 tank of gas in your vehicle at time of transport for weight reasons. 

Reservations, Changes and Cancellations. As you probably know, we book our seasonal reservations several months in advance. We book only that which we can accommodate on our car carriers (WE ARE NOT BROKERS), and for this reason, our dates book up very quickly. We suggest you contact us prior to the airlines for date availability. It is a good idea to plan ahead and book early in order to get the dates you desire. Once you make a reservation with our office, we will mail you a Contract for Transport which you must read, sign and mail back to us along with a $100.00 deposit. Any changes or cancellations to your reservation must be made 20 days prior to your transport date in order to transfer your deposit or receive a refund. For example, if your transport date is June 21, and you want to change or cancel your date, you must do so by June 1 and no later. If you make any changes or cancellations after the allowed time period, you will forfeit your deposit and/or it will not be transferable to another date. 

What is Door-To-Door Service? If you live in Dade, Broward or Palm Beach County, we will pick up or deliver your car at your door by one of our flatbed trucks. The exception to this rule is if you live in a secured development that does not allow a flatbed truck in the gate. In this case, we will park outside of the development and meet you with your car. If you live outside of the above counties, we will pick up or deliver your car directly by one of our large car carriers. Please keep in mind that our tractor trailers are 75 feet long and approximately 14 feet in height. Therefore, when we say we will pick up or deliver your car at your door with one of our car carriers, we mean that we will make every effort to get as close to your door with our tractor trailer as possible. In order to maneuver the equipment, it is oftentimes necessary to meet you at the closest shopping area. If you cannot drive the vehicle over to the driver, he will be glad to take a cab to your door. Your cooperation in making this connection is greatly appreciated.

To All New York Customers. If you live in one of the five boroughs of New York, your car will be picked up and delivered by an outside flatbed service. We do not send our tractor trailers into the city or Long Island due to the time element and rough roads. If your car is being picked up by the flatbed service, it will be taken to their compound where our tractor trailer will load it and bring it to Florida or wherever it's final destination may be.

What is Door-To-Terminal Service? We are pleased to offer this convenient "Door-To-Terminal" service to our customers flying to and from the Ft. Lauderdale/Hollywood Airport. A "door-to-terminal" service means that we can either pick you up from the Fort Lauderdale Airport when you come down for the winter, or take you to the airport in Fort Lauderdale after you drop your car to our terminal in the Spring. Either way, you can have access to your car at the time you arrive or depart if planned accordingly. We are conveniently located just 1/4 mile north of the airport on the old Federal Highway in Fort Lauderdale.

Anticipated Pick-up and Delivery Schedules. If you are transporting northbound from Florida in Dade, Broward or Palm Beach County, we can give you an exact date for pick up. Once you have a scheduled date for pick up, we will contact you the day before to let you know whether it will be a morning or afternoon pick up. Once your car has been picked up, please estimate 3 to 6 days on delivery from the transport date noted in your contract. We will attempt to contact you at least 12-24 hours in advance prior to making a delivery.

If you live outside of the above-named counties and/or are transporting southbound, we must have a 2 - 3 day window of availability in order for our car carriers to meet a specific time schedule. We will contact you at least 12 to 24 hours in advance to advise you for pick up. You can always contact our office to try and get a better idea for pick up time.

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